RETURNS, REFUNDS AND EXCHANGES POLICY
How To Return An Item
The item must be returned within 30 days of your purchase.
Due to the fact that we offer low shipping rates on all items within the NZ. We require you to mail your returned item to:
Sol + Sea
Returns Department
73 Buller Street
New Plymouth, New Zealand 4312
Include in your package a signed letter stating the reason for your return and the original receipt. Please make sure to include this!
Restocking Fee
All items may be subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
You may exchange your item for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
shipping policy
Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm NZST. Orders ship from New Plymouth, NZ.
Carriers
We use the following carriers to deliver our orders:
New Zealand Post
Mainfreight
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
payment policy
Accepted Methods of Payment
All Payments are processed through shopify payments.
Credit Card (Visa, Master Card, apple pay, google pay)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Payment Methods
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.